Q&A

Returns are accepted for complete products in new condition, with their tag(s) attached, in their original packaging, and with their order form for identification.

We offer free returns throughout Europe, with the exception of the United Kingdom. For orders shipped to the United Kingdom, return costs are at the customer’s expense.

– In mainland France, Belgium, Spain, and Luxembourg: returns are made via Mondial Relay
– In Italy, Germany, Austria, and the Netherlands: returns are made via Chronopost Shop to Shop
– For other European countries, with the exception of the United Kingdom: returns are made using the same carrier chosen during checkout
– For the United Kingdom: returns are made with the carrier of your choice

You have 14 days from the receipt of your order to make a return.

For purchases made during the holiday season, returns are extended to 30 days.

Returns are free throughout Europe, with the exception of the United Kingdom. For orders shipped to the United Kingdom, return costs are at the customer’s expense.

Mainland France, Belgium, Spain, Luxembourg:

The returned product(s) must be sent via Mondial Relay using the pre-paid return label provided by us, and must be in their original condition with their tag(s) attached and with the order identification slip inside the package for identification.

The refund will be processed within a maximum of 7 days from the date the return is received by Voyage de la Baleine.

You can also return the product(s) at your own expense with the carrier of your choice. We recommend using a tracked service and keeping your proof of postage.

Initiate a return:

1) To make a return, it is essential to submit your return request:
– either via our contact form online,
– or by email to the following address: contact@voyagedelabaleine.fr

You will need to specify your order number, the items, and the reasons for return.

2) We will then send you a pre-paid Mondial Relay return label by email.

3) You then just need to stick the return label on your package and drop it off at a Mondial Relay point.

Please do not forget to put the order identification slip inside the package before dropping off your package at the Mondial Relay point.

Click here to find the nearest Mondial Relay point.

Italy, Germany, Austria, Netherlands:

The returned product(s) must be sent via Chronopost Shop to Shop using the pre-paid return label provided by us, and must be in their original condition with their tag(s) attached and with the order identification slip inside the package for identification.

The refund will be processed within a maximum of 7 days from the date the return is received by Voyage de la Baleine.

You can also return the product(s) at your own expense with the carrier of your choice. We recommend using a tracked service and keeping your proof of postage.

Initiate a return:

1) To make a return, it is essential to submit your return request:
– either via our contact form online,
– or by email to the following address: contact@voyagedelabaleine.fr

You will need to specify your order number, the items, and the reasons for return.

2) We will then email you a return label for Chronopost Shop to Shop, pre-paid by us.

3) You then simply need to stick the return label on your package and drop it off at a Chronopost Shop to Shop point.

Please do not forget to include the order identification slip inside the package before dropping off your package at the Chronopost Shop to Shop point.

Click here to find your nearest Chronopost Shop to Shop point.

For all other European countries, with the exception of the United Kingdom:

The returned product(s) must be sent using the pre-paid return label provided by us, and must be in their original condition with their tag(s) attached and with the order identification slip inside the package for identification.

The refund will be processed within a maximum of 7 days from the date the return is received by Voyage de la Baleine.

You can also return the product(s) at your own expense with the carrier of your choice. We recommend using a tracked service and keeping your proof of postage.

Initiate a return:

1) To make a return, it is essential to submit your return request:
– either via our contact form online,
– or by email to the following address: contact@voyagedelabaleine.fr

You will need to specify your order number, the items, and the reasons for return.

2) We will then send you a pre-paid return label by email.

3) Simply stick the return label on your package and send it back to us.

Please do not forget to include the order identification slip inside the package.

United Kingdom:

Return costs are at the customer’s expense. Items must be returned in their original condition, unworn, with their tags attached and accompanied by the order identification slip placed inside the package.

The refund will be processed within a maximum of 7 days from the date the return is received by Voyage de la Baleine.

Initiate a return:

1) To make a return, it is essential to submit your return request:
– either via our contact form online,
– or by email to the following address: contact@voyagedelabaleine.fr

You will need to specify your order number, the items, and the reasons for return.

You can then return the product(s) at your own expense with the carrier of your choice.

We recommend using a tracked service and keeping your proof of postage.

The order identification slip is the document included in your package with your ordered items.
If you have lost this document, you can contact us so that we can send it to you by email. You can contact us:
– either via our contact form online,
– or by email at the following address: contact@voyagedelabaleine.fr

We do not offer a standard exchange procedure. If you wish for a different size, another model, or another color, simply return the item to us (see the section “How to make a return”) and place a new order on our website.

The refund will be processed within a maximum of 7 days from the date the return is received by Le Voyage de la Baleine.