Q&A

Returns are accepted for complete products in new condition, with their tag(s) attached, in their original packaging, and with their order form for identification.

We offer free return shipping via Mondial Relay (for metropolitan France and Belgium).

You have 14 days from the receipt of your order to make a return.

For purchases made during the holiday season, returns are extended to 30 days.

Returns are free in Metropolitan France, Belgium, Italy, and Spain:

Metropolitan France, Belgium, Spain:

The returned product(s) must be sent via Mondial Relay using the pre-paid return label provided by us, and must be in their original condition with their tag(s) attached and with the order identification slip inside the package for identification.

The refund will be processed within a maximum of 7 days from the date the return is received by Voyage de la Baleine.

You may also return the product(s), at your expense, by post via Colissimo (or with the carrier of your choice) with a tracking number and in their original condition with their tag(s) attached and with the order identification slip inside the package for identification.

Initiate a return:

1) To make a return, it is essential to submit your return request:
– either via our contact form online,
– or by email to the following address: contact@voyagedelabaleine.fr

You will need to specify your order number, the items, and the reasons for return.

2) We will then send you a pre-paid Mondial Relay return label by email.

3) You then just need to stick the return label on your package and drop it off at a Mondial Relay point.

Please do not forget to put the order identification slip inside the package before dropping off your package at the Mondial Relay point.

Click here to find the nearest Mondial Relay point.

Italy:

The returned product(s) must be sent via Chronopost Shop to Shop using the pre-paid return label provided by us, and must be in their original condition with their tag(s) attached and with the order identification slip inside the package for identification.

The refund will be processed within a maximum of 7 days from the date the return is received by Voyage de la Baleine.

You may also return the product(s), at your expense, by post via Colissimo (or with the carrier of your choice) with a tracking number and in their original condition with their tag(s) attached and with the order identification slip inside the package for identification.

Initiate a return:

1) To make a return, it is essential to submit your return request:
– either via our contact form online,
– or by email to the following address: contact@voyagedelabaleine.fr

You will need to specify your order number, the items, and the reasons for return.

2) We will then email you a return label for Chronopost Shop to Shop, pre-paid by us.

3) You then simply need to stick the return label on your package and drop it off at a Chronopost Shop to Shop point.

Please do not forget to include the order identification slip inside the package before dropping off your package at the Chronopost Shop to Shop point.

Click here to find your nearest Chronopost Shop to Shop point.

The order identification slip is the document included in your package with your ordered items.
If you have lost this document, you can contact us so that we can send it to you by email. You can contact us:
– either via our contact form online,
– or by email at the following address: contact@voyagedelabaleine.fr

We do not offer a standard exchange procedure. If you wish for a different size, another model, or another color, simply return the item to us (see the section “How to make a return”) and place a new order on our website.

The refund will be processed within a maximum of 7 days from the date the return is received by Le Voyage de la Baleine.